Privacy Policy

Effective Date: June 12, 2025

At Resume Brander LLC we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect several types of information for various purposes, including providing and improving our services. This includes:

• Personal Data: When you use our services, we may collect personally identifiable information, including:
  
  • Name
  • Home city, state, and zip
  • Email address
  • Phone number
  • Resume and job history
• Usage Data: We may also collect information on how you access and use our services, including but not limited to:
  
  • IP address
  • Browser type
  • Device information
  • Pages visited on the website
  • Date and time of your visit
• Payment Information: We use Stripe for processing payments. Payment data is not stored on our servers. All payment transactions are processed securely through Stripe’s payment gateway, which operates in the US.
• Tracking Data: We use cookies and similar tracking technologies to monitor and analyze activity on our website and web app, including but not limited to:
  
  • Google Analytics for tracking user behavior.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services.
• To analyze and improve the performance of our website and services through Google Analytics.
• To ensure the security of our website and services.
• To process payments and manage billing through Stripe.
• To personalize your experience and provide customer support.

3. Data Sharing and Third-Party Services

We may share your personal information with trusted third-party services to help us operate our business and provide services. These third parties include:

• Google Analytics: We use Google Analytics to track and analyze website activity. Google may collect information such as your IP address and browsing behavior.
• Auth0: We use Auth0 for authentication services. Data related to authentication is stored in the US and is used only for login and account management.
• Stripe: We use Stripe for payment processing. Stripe collects and processes your payment data through their secure servers in the US. We do not transfer, store, or process your credit card information. We do not have access to your full credit card number.
• Google Gemini/OpenAI ChatGPT:  We use Google Gemini/OpenAI ChatGPT for various AI-powered features. Your name, email, phone, address, and other personal information will never be sent to these services unless you happen to include them in a company name, job title/position, bullet point, or other fields used as input to provide requested services.

4. Data Security

We are committed to maintaining the security of your personal data. We implement the following measures to protect your information:

• Encryption: All data exchanged between you and our website is secured using industry standard HTTPS/TLS encryption.
• Access Controls: We employ role-based access to your data, ensuring that only authorized personnel have access to sensitive information.
• Data Retention: We retain your data only for as long as necessary to provide our services and comply with legal obligations.
  
  • Uploaded resumes are retained for up to 15 days, for technical and support purposes.
  • Server logs are retained for up to 15 days, for technical and support purposes.
  • User, Profile, Resume, and related details (summary, skills, job history, education, etc.) is retained until you request for your account to be deleted.

5. User Rights and Data Access

5.1 Rights Under the CCPA (For California Residents)

As a resident of California, you have the following rights regarding your personal data under the California Consumer Privacy Act (CCPA):

• Right to Access: You have the right to request that we disclose the personal information we have collected about you, including the categories of information collected, the sources from which we collected the data, the business purposes for which we use the data, and the categories of third parties with whom we share the data.
• Right to Deletion: You have the right to request that we delete any personal information that we have collected from you, subject to certain exceptions under the CCPA.
• Right to Opt-Out: You have the right to opt out of the sale of your personal data to third parties.
• We do not sell your information to any service ever.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights under the CCPA. We will not deny you services or provide you with a different level of service because you have exercised your rights under this law.

5.2 How to Exercise Your Rights

To exercise any of your rights, including under the CCPA, please contact us at: support@resumebrander.com

We will respond to your request within the time frame required by the applicable privacy law.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies may be used for:

• Essential Cookies: Necessary for the operation of the website.
• Performance Cookies: Used for tracking and analyzing site usage through Google Analytics.
• Targeting Cookies: Used to deliver targeted ads and measure marketing campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the effective date and notify you of significant changes via email or through our website.

8. Jurisdiction-Specific Compliance

As a SaaS provider based in Michigan, we ensure compliance with privacy laws applicable to users in the United States, including:

• California Consumer Privacy Act (CCPA) for users in California.
• Other state-specific data protection laws.

Users in applicable jurisdictions may have additional rights, including the right to request access to or deletion of their data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please contact us at:

Resume Brander LLC
Email: support@resumebrander.com